AFTER SALES SERVICE
- At Roxten our mission is to provide as much value to our customers as we can. We understand that buying things online can be scary with companies not staying true to their claims so we will always go the extra mile to keep you satisfied.
- If you purchase a product from us and are not 100% thrilled, shoot us a message at support@roxten.com and we will make it right by offering you a replacement or refund. A truly Simple & Risk-Free process!
- Due to the Covid-19, to make sure the package can be delivered on time to your address, we might charge a small amount of the shipping fee.
- In the unlikely event that you’re not 100% satisfied with your purchase, we’ll offer you a full refund.
WE OFFER FREE WORLDWIDE SHIPPING FOR ORDERS OVER $65
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US and Canada: 6 - 10 Business Days After Processing
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Australia and New Zealand: 7 - 12 Business Days After Processing
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Europe: 7 - 14 Business Days After Processing
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Latin America: 10 - 25 Business Days After Processing
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Asia: 10 - 15 Business Days After Processing
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Other countries: 15 - 30 Business Days After Processing
We stand by our 15-day-money-back guarantee & 90 days product warranty, which ensures a simple return, refund, or replacement process for our valued clients. We remove all danger from the purchase process by providing an unrivalled satisfaction guarantee. We'll do everything we can to look after you!
Before placing an order, we recommend that our customers consult our sizing chart. Please see our size chart by clicking here: SIZE CHART
If a customer receives a pair of shoes that does not fit, please contact support@roxten.com and we will assist you in getting your shoes exchanged!